CHI TIẾT CÔNG VIỆC
Customer's internal software: staff will receive requests and resolve level 1 issues. Level 2 issues will be escalated to the customer's internal IT staff.
- Install computers for employees upon request.
- Support hardware diagnostics and install hardware devices into computers.
- Guide users and manage LAN and Wi-Fi network connections.
- Support users in troubleshooting issues related to office printers, ink, and scanners.
- Support checking and updating Windows patches and antivirus software.
- Troubleshoot outdoor Internet cable connection loss (ISP).
- Check disconnected network devices.
- Check LAN cables.
- Check camera signals, DVRs (CCTV, issue access control cards for users).
- Create weekly and monthly reports on user support incidents.
- Create hardware replacement reports.
- Manage equipment provisioning and IT assets (laptops, desktops, excluding tablets and printers) recorded on the client's system.
- IT Helpdesk will create guides for IT and end users.
- Monitor server room systems (VMs, servers, Core Switch, Firewall, CCTV, cooling systems, access control).
- Support basic network cabling (no climbing required).
- Assign user permissions for shared drives.
- Support regular internal company meetings.
YÊU CẦU CÔNG VIỆC
- 2–3 years of experience in IT Helpdesk / IT Support
- Basic English communication skills, both written and spoken
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Good knowledge of IT Helpdesk technologies, hardware, software, and basic networking
- Experience in troubleshooting and resolving hardware, software, network, and user-related issues
- Good knowledge of Windows OS, Microsoft Office 365, and common IT applications
- Basic knowledge of TCP/IP, DNS, DHCP, LAN/Wi-Fi, and network troubleshooting
- Experience with IT ticketing / ITSM systems and incident management
QUYỀN LỢI
- At least 13th month salary and bonus for the top excellent employees of the year
- Unscheduled bonus, emulation bonus, initiative bonus
- Friendly, professional and dynamic working environment
- Training, development and promotion opportunities
- 12 days/year leave and vacation, teambuilding and many experiences with hobby, professional, sport clubs...
- Insurance regime: health insurance, social insurance, unemployment insurance and periodical health check
- PNC Care insurance for PNC employees
- Other benefits according to Vietnam Labor Law and the company's financial regulations.
Thông tin tham khảo
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