Chuyên viên IT Helpdesk

CHI TIẾT CÔNG VIỆC

• Provide timely technical support to end-users, resolving hardware and software issues at the Ho Chi Minh City office, as requested by the regional IT department.
• Support end-users with cloud-based IT applications and contribute to the expansion and integration of technologies within the company.
• Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.
• Collaborate in managing system configuration and IT infrastructure administration tasks.
• Support and manage Apple hardware and software, including MacBooks and iMacs.
• Operate and manage meeting room equipment and video conferencing systems.
• Coordinate between two office locations for video events, conferences, and executive/management-level meetings.
• Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.
• Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).
• Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.
• Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).
• Submit weekly and monthly reports to supervisors.
• Perform other tasks as assigned by the department head.
• Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).

YÊU CẦU CÔNG VIỆC

• Male or female, preferably under 35 years old, with 1–2 years of experience in a similar role.
• College degree or higher in Information Technology, Network Administration, Telecommunications, or related fields.
• Strong knowledge of operating systems and hardware, especially MacBook and iMac.
• Proficient and experienced with Apple products and the macOS operating system.
• Understanding of video conferencing systems, especially Google Meet and Logitech equipment.
• Good knowledge of document management systems and workflow support services.
• Ability to work independently as well as collaboratively in a fast-paced and agile environment.
• International certifications such as CCNA, CCNP, MCSA, or MCSE are a plus.
• EProficient in English communication.xperience with Mobile Device Management (MDM) tools such as Jamf is an advantage.
• Customer-centric mindset with strong service orientation.
• Working hours: Monday to  Friday (8:30 AM – 5:30 PM)

QUYỀN LỢI

• Working Location: LIM Tower III, 29A Nguyen Dinh Chieu Street, Da Kao Ward, District 1
• Friendly, professional, dynamic working environment
• Opportunities for training, development and advancement your career path.
• 13th month salary and bonus based on business profits
• 12 days annual leave. Company trip, team building and other activities
• PNC Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year
• Belongs to Phuong Nam Telecom Company (Exclusive partner of FPT Telecom).

THÔNG TIN THAM KHẢO

• Tìm hiểu về FPT Telecom tại đây
• Quy trình tuyển dụng tại FPT Telecom tại đây