-

KỸ THUẬT VIÊN SERVICE DESK (LEVEL 2 - HCM)

Toàn thời gian Hồ Chí Minh
Thông tin công việc

CHI TIẾT CÔNG VIỆC

  • Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi-Fi) via email and phone.
  • Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.
  • Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
  • Monitor the Key Performance Indicators (KPIs) of various units.
  • Prepare regular reports or as requested by management.
  • Perform other IT-related tasks as required by management.

YÊU CẦU CÔNG VIỆC

  • Graduated from a university majoring in Information Technology or Telecommunications.
  • Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
  • Ability to analyze and identify changes, and propose system improvements to serve work requirements.
  • Certifications in System: MCSA/MCSE, or certifications in Network/VoIP: CCNA/CCNP.
  • Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
  • Good communication and problem-solving skills, hardworking, eager to learn, and able to handle work pressure.
  • English proficiency: IELTS 5.0 or higher, fluent communication in English, or HSK3 or higher in Chinese is an advantage.

QUYỀN LỢI

  • Competitive income based on competence and experience, including base salary and job-related allowances.
  • Annual income package including the 13th-month salary and other bonuses according to company regulations.
  • Annual travel and vacation.
  • Social insurance, according to labor law, FPT Care Insurance is 100% free for FPT employees.
  • Regular health check-ups.
  • 50% discount on FPT internet and television services.
  • Participation in advanced professional and vocational training courses.

THÔNG TIN THAM KHẢO

Thông tin liên hệ:
Job Tags

Việc làm Hot

Chúng tôi không thu bất kì chi phí nào
của ứng viên, sinh viên trong quá trình tuyển dụng, thực tập