CHI TIẾT CÔNG VIỆC

Workplace IT Service Desk job description, here is a selection of duties to include:

• Deploy Operating System follow Standard images & installation checklist of bank.
• Setting up accounts for new users
• Manage activities related to IT Asset (Hardware, software…) to track log report.
• Monitoring and maintaining endpoints related to Trellix, SCCM, XDR, ForcePoint, AgileMark… to make sure all machines comply with bank policy & up to date.
• Perform Security patching for end users’ machines.
• Providing technical support across the company & responding in a timely manner to service issues and requests (Support directly or via Remote support Phone, Teams, Email…)
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training users and staff
• Provides support to employees or customers regarding technical inquiries. Diagnoses to isolate the nature of the problem and resolves support issues.
• Thoroughly documents incidents case to report to line manager.
• Identifies, troubleshoot and resolves software, hardware and network failures for end users.
• Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or simple systems.
• Maintains awareness of current tools, methodologies and technologies associated to Workplace IT Service Desk.
• May perform other job duties as assigned

YÊU CẦU CÔNG VIỆC

• English (Writing, reading and communication skill)
• IT Helpdesk skill (MCSA required and have knowledge about O365, Endpoint, IP Phone)
• Work pressure and have a sense of responsibility for work

QUYỀN LỢI

• Friendly, professional, dynamic working environment
• Opportunities for training, development and advancement your career path.
• 13th month salary and bonus based on business profits
• 12 days anual leave. Company trip, team building and orther activities
• PNC Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year
• Belongs to Phuong Nam Telecom Company (Exclusive partner of FPT Telecom).

THÔNG TIN THAM KHẢO

• Tìm hiểu về FPT Telecom tại đây
• Quy trình tuyển dụng tại FPT tại đây

NƠI LÀM VIỆC