CHI TIẾT CÔNG VIỆC

• Provide timely technical support to end-users, resolving hardware and software issues at the Ha Noi City office, as requested by the regional IT department.

• Support end-users with cloud-based IT applications and contribute to the expansion and integration of technologies within the company.

• Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.

• Collaborate in managing system configuration and IT infrastructure administration tasks.

• Support and manage Apple hardware and software, including MacBooks and iMacs.

• Operate and manage meeting room equipment and video conferencing systems.

• Coordinate between two office locations for video events, conferences, and executive/management-level meetings.

• Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.

• Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).

• Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.

• Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).

• Submit weekly and monthly reports to supervisors.

• Perform other tasks as assigned by the department head.

• Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).

YÊU CẦU CÔNG VIỆC

• Male or female, preferably under 35 years old, with 1–2 years of experience in a similar role.

• College degree or higher in Information Technology, Network Administration, Telecommunications, or related fields.

• Strong knowledge of operating systems and hardware, especially MacBook and iMac.

• Proficient and experienced with Apple products and the macOS operating system.

• Understanding of video conferencing systems, especially Google Meet and Logitech equipment.

• Good knowledge of document management systems and workflow support services.

• Ability to work independently as well as collaboratively in a fast-paced and agile environment.

• International certifications such as CCNA, CCNP, MCSA, or MCSE are a plus.

• EProficient in English communication.xperience with Mobile Device Management (MDM) tools such as Jamf is an advantage.

• Customer-centric mindset with strong service orientation.

• Working hours: Monday to Friday (8:30 AM – 5:30 PM)

QUYỀN LỢI

• Friendly, professional, dynamic working environment

• Opportunities for training, development and advancement of your career path.

• 13th month salary and bonus based on business profits

• 12 days anual leave. Company trip, team building and orther activities

• TIN Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year

• Belongs to TIN Company (Exclusive partner of FPT Telecom).

THÔNG TIN THAM KHẢO

• Tìm hiểu về FPT Telecom tại đây
• Quy trình tuyển dụng tại FPT Telecom tại đây