CHI TIẾT CÔNG VIỆC
-
Provide timely technical support to end-users, resolving hardware and software issues at the Ha Noi City office, as requested by the regional IT department.
-
Support end-users with cloud-based IT applications and contribute to the expansion and integration of technologies within the company.
-
Diagnose and troubleshoot hardware issues as they arise; perform regular maintenance on IT equipment.
-
Collaborate in managing system configuration and IT infrastructure administration tasks.
-
Support and manage Apple hardware and software, including MacBooks and iMacs.
-
Operate and manage meeting room equipment and video conferencing systems.
-
Coordinate between two office locations for video events, conferences, and executive/management-level meetings.
-
Collaborate with regional Level 2 IT teams and external vendors/partners to address IT-related requirements.
-
Troubleshoot hardware/software issues (in collaboration with third parties and internal teams).
-
Handle procurement, setup, and distribution of IT equipment; manage IT asset inventory.
-
Log incidents and work closely with vendors to resolve device-related issues and replace components for listed IT equipment (e.g., Logitech, Google Chrome-box, etc.).
-
Submit weekly and monthly reports to supervisors.
-
Perform other tasks as assigned by the department head.
-
Demonstrate empathy and deliver personalized interactions and experiences to users/customers across all touchpoints (both online and offline).
YÊU CẦU CÔNG VIỆC
-
Male or female, preferably under 35 years old, with 1–2 years of experience in a similar role.
-
College degree or higher in Information Technology, Network Administration, Telecommunications, or related fields.
-
Strong knowledge of operating systems and hardware, especially MacBook and iMac.
-
Proficient and experienced with Apple products and the macOS operating system.
-
Understanding of video conferencing systems, especially Google Meet and Logitech equipment.
-
Good knowledge of document management systems and workflow support services.
-
Ability to work independently as well as collaboratively in a fast-paced and agile environment.
-
International certifications such as CCNA, CCNP, MCSA, or MCSE are a plus.
-
EProficient in English communication.xperience with Mobile Device Management (MDM) tools such as Jamf is an advantage.
-
Customer-centric mindset with strong service orientation.
-
Working hours: Monday to Friday (8:30 AM – 5:30 PM)
QUYỀN LỢI
-
Friendly, professional, dynamic working environment
-
Opportunities for training, development and advancement of your career path.
-
13th month salary and bonus based on business profits
-
12 days anual leave. Company trip, team building and orther activities
-
TIN Care ( 24/7 insurance), Health insurance, social insurance, unemployment insurance and health check-up each year
-
Belongs to TIN Company (Exclusive partner of FPT Telecom).
THÔNG TIN THAM KHẢO
NƠI LÀM VIỆC
- Số 107 Nguyễn Phong Sắc, Cầu Giấy, Hà Nội
.png)
